TERMS AND CONDITIONS
TERMS OF SERVICE
This website is operated by Merumask. Throughout the site, the terms “we”, “us” and “our” refer to Merumask. Merumask offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Our refund policy lasts 30 days, past this date we are unable to refund or exchange any orders.
To be eligible for a refund your item must be returned to us in the same condition that it was received in and the packaging must not have been opened due to hygiene reasons.
You will be responsible for paying the cost of your shipping for returning the item. These costs are non-refundable and if you recieve a refund the cost of shipping will be taken from this.
Once returned we will let you know that the mask has arrived and we will refund immediately.
If you haven’t received a refund please let us know.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
By using the website or placing an order you accept the terms and condition in this notice.
Prices are all in GBP
Merumask reserves the right to change the price of a product at any time. Prices will be honoured if orders are placed prior to the price change.
Merumask is not VAT registered.
Merumask offers a limited design service. We are not able to create complete designs without direct contact.
Any design process taking more than two hours will be charged a design fee of £30 per additional hour over the two free hours given.
It is the customers responsibility to make sure that any logos and images used have the permission of use from the copyright owner and they accept responsibility for any misuse.
Merumask reserves the right to refuse to print inappropriate, poor quality artwork or copyright print.
Merumask aims to match colours to your specification but cannot guarantee a perfect colour match of fabric, printing or trim of any garments supplied. This is generally due to camera quality, computer screen variations by make etc... If colour is not stocked slight variations in colour may occur. For more accurate matches customers may send samples in.
Delivery is taking a longer than usual due to the high volume of orders that we are experiencing as a result of COVID-19. Most couriers take 1-2 working days to deliver the masks, however due to the high volume of orders we are estimating 2-4 days.
A minimum order of 50 products applies for new purchases, unless otherwise arranged, or as an additional garment to a previous designed order.
Once the design has been confirmed and agreed, an invoice will be sent confirming the price and quantity of the goods ordered (including design and personalisation details). Please check these details to confirm the order is correct before paying the invoice. You are advised to keep a copy of the invoice for your reference.
Once the invoice has been paid the order will be shipped out within the time stated in Shipping & Delivery.
If the purchasing party cancels the order or any part thereof, or fails to take delivery of the goods they shall be liable for full payment of the order. Unless written consent is given.
Merumask reserves the right to cancel an order. In this event you will receive a full refund.
Payment must be made prior to goods being manufactured/ shipped.
Merumask owns all intellectual property to all media created by and for Merumask. These works are protected by worldwide copyright law, and includes designs, images and artwork.
Media may be used only with written permission from Merumask.
Merumask reserves the right to make changes to any part of the website without notice (permanently or temporarily). Merumask also reserves the right to make change to these terms and conditions at any time, and your continued use of the website shall be deemed to be your acceptance of such a change. Merumask recommends that you check the terms and conditions regularly if you are continuing to use the website.
PRIVACY AND GDPR
Merumask takes protection of your information seriously and follows the EU GDPR guidelines.
Merumask does not maintain a mailing list for communicating with individuals.
Merumask only holds personal data: to communicate with its clients directly while managing the order, production and potential follow up orders or communications with the customer; To keep records of invoices and payments for UK tax auditing; For internal data analysis for market analysis.
Email addresses are also held if you have chosen to subscribe to the mailing list. If you would like to be removed from the mailing list please get in touch or unsubsribe.
Data is not shared with any other 3rd Parties, with the exception of the printers who will clearly be able to see any client requested personalisation present in the printer datafile to be printed
If you are concerned about passing confidential information please call direct to discuss.
For UK shipping the kit will be manufactured and sent via first class mail and should get to you within 4 weeks of the date of payment.
When the kit is ready to be posted it will be sent via the most viable service and should get to you within 4 weeks in the EU and 6 weeks non- EU.
If goods have been damaged in transit, a complaint must be made to Merumask within 3 days with photographic evidence of the damage. Please keep all packaging for potential return.
Type: Company 12607377